After a horrible experience with the Watford branch, I visited the Barnet branch at their request and eventually purchased my car from there.
Comparatively, the Barnet branch is much better than Watford. The team did make genuine efforts to gain my confidence, and the sales experience itself was good. For that reason, I would rate them positively for sales and customer handling before purchase.
However, I am disappointed with the after-sales service. I was clearly informed that I would receive a cashback, but it has now been more than 7 days and I am still following up with no response. Despite multiple follow-ups via email, WhatsApp, and phone calls, no one has gotten back to me.
Based on my experience, while the sales process was handled well, the after-sales support has not been satisfactory. I would advise customers to be careful and ensure all commitments are fulfilled before purchasing. I have screenshots of all follow-ups as evidence.
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