car-planet.co.uk

Unfortunately I had a terrible experience which is still ongoing. When I test drove the car the wren

Unfortunately I had a terrible experience which is still ongoing. When I test drove the car the wrench light came on, the sales person shirked me off by saying it was the tyre pleasure, the manufacturer advised me that it could be other more serious problems. I insisted that further investigation be carried out. The car was fine but I would have expected them to carry out full diagnostics for our reassurance. We could not drive the car away as they could not find the log book hence it could not be taxed, they sent us to the post office the following day to sort this out. They promised to deliver the car but did not as apparently the driver was off sick. I went up there the following day and spent several hours trying to sort out incorrect paperwork. They then told me that the car only had one key. Apparently they have ordered a new one which I am yet to receive. The day we purchased the car they sent us home in an Uber promising to refund us, again we have not received anything. They mis sold us an over inflated RAC warranty, they conveniently failed to tell us of exclusions not covered by the warranty. I have since found out that RAC are only paid an admin fee, the remaining amount is kept by Car Planet, I am assuming this is their fee again which they were not transparent about. I have just about managed to cancel this policy with RAC but have been told that Car Planet need to refund us as they hold the bulk of the money, we now await the refund. I have been asked by many people about my experience and told them to stay away and would urge anyone to do the same. They are only interested in taking your money, they are happy to lie and have no care for you.

Edit: on reflection, I remember the day we purchased the car, when the salesperson was trying his hardest to sell us the RAC warranty he showed us a video of a broken down car with the engine smoking up, he said that this was his car and he wishes he had purchased the warranty as it cost him ££££ to repair, I believe this was another lie to pressure us into buying the warranty.

Date of experience: Feb 19, 2026