Worst experience i have had since trying to finance a vehicle for my private hire taxi job with Car planet which i thought would be pleasant experience but the vehicle i chose wasnt compliant and when i wanted to change it over to compliant vehicle the manager working there said it was the customers duty to check if the vehicle is suitable and compliant which i needed help as they were meant to be a well established company, i have been trying to contact them over 2 days via messeges and call and the manager never returned my call they see your message but do not bother contacting even though i asked many times for managers call back. I had no choice but to go to the dealership to solve the issue with the sales advisor who seemed to help me, but the manager in charge is very unprofessional and very rude ,didnt even seem bothered to even help me at all and I wasted a whole day even though my finance was approved by first response but the manager refused it, and then they accusing me off leaving the vehicle log book and key of at the desk of the one I wanted to return because they wouldn't hand me over the vehicle which one I chose and was agreed by the finance team at first response i had no choice but to leave even though i loved the car i chose but no customers should be spoken down at and not helped at all ..Customers really need to be careful when buying vehicle especially dealing with the manager there who has no people skills at all and made me regret travelling all way to buy a vehicle from car planet.
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