caramels.com

4.3
4.3 Based on 41 reviews

...

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FC11
If I could, I would rate ZERO.

If I could, I would rate ZERO. I ordered a birthday gift on November 28 for delivery by December 19 for my daughter-in-law's birthday on the 21st. When I checked the website, my order was marked unfulfilled on December 23, two days late. The website provides no contact information, just an email link. After sending three emails, I finally got a response on the 26th. I requested a refund since the gift was now late, and to make matters worse, they charged my card an additional $10 for FedEx delivery. They dropped the ball, didn’t make it right, and charged me for their mistake. I'm extremely disappointed and will never use them again. Buyers beware—you might have to do their job too.

1
Date of experience: Dec 19, 2025

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