Name: caramels.com
Telephone: 000000000
Rating: 4.3

Wolfgang Guest

Decent products, but shipping issues continue.

The products are decent, but only if they actually decide to ship them. I placed my order on December 19th, and nothing has shipped yet. The company has not provided any explanation for the delay.

Date of experience: Dec 31, 2025

Ember Ross Guest

2 months ago

A delayed delivery turned out great…

I was initially disappointed because my gift order for Christmas arrived after the holiday. However, the company reached out to apologize and issued a full refund since they didn't meet their promised delivery date. Who does that!? The caramels were a hit, especially the chocolate-covered ones. I'll definitely consider this company for future orders.

Date of experience: Dec 27, 2025

Ambrose Johnson Guest

2 months ago

Order never shipped, no response received.

I placed an order on December 21st as a gift for a friend recovering from surgery. The order never shipped, and I can't reach anyone since there’s no phone number listed. All I get in response to my emails is that someone will get back to me, but they never do, leaving me out $78. I would not recommend this company at all.

Date of experience: Dec 21, 2025

Alyson M. Guest

2 months ago

Great products, poor service.

The products are good, provided they actually ship them. I ordered on December 19th, and to this day, nothing has been sent, and the company has not given any reason for the lack of shipment.

Date of experience: Dec 19, 2025

FC11 Guest

2 months ago

If I could, I would rate ZERO.

If I could, I would rate ZERO. I ordered a birthday gift on November 28 for delivery by December 19 for my daughter-in-law's birthday on the 21st. When I checked the website, my order was marked unfulfilled on December 23, two days late. The website provides no contact information, just an email link. After sending three emails, I finally got a response on the 26th. I requested a refund since the gift was now late, and to make matters worse, they charged my card an additional $10 for FedEx delivery. They dropped the ball, didn’t make it right, and charged me for their mistake. I'm extremely disappointed and will never use them again. Buyers beware—you might have to do their job too.

Date of experience: Dec 19, 2025

XS Guest

3 months ago

Delicious caramels reminiscent of London treats.

We tried the butter toffee, bourbon toffee, and pecan toffee. Each had a unique flavor and they were all incredibly good.

Date of experience: Nov 28, 2025

survivals1988 Guest

3 months ago

Still waiting for my order to ship.

I’m still waiting for my order placed a month ago to be shipped. I tried reaching out to the company twice for help, but I received no response. I'm quite unhappy as I spent a considerable amount of money.

Date of experience: Nov 26, 2025

Kathleen Bell Guest

3 months ago

Fast delivery and amazing taste…

The delivery was quick, and the taste and consistency were spectacular. Absolutely delicious!

Date of experience: Nov 25, 2025

Rembrandt Butler Guest

3 months ago

Fantastic caramels!

I had a great experience ordering from this company. The website was easy to navigate, and the time from ordering to receiving my package was very reasonable. I will definitely order again.