I am writing again regarding my unresolved query, and I must express my disappointment at the lack of clear communication despite multiple follow-ups over the past several days.To clearly outline the issue:I had two products exchanged, for which the total amount credited was ₹2,56,242.After cancelling the products, I have received only ₹1,15,627 back.There is a significant balance of approximately ₹1,50,000, for which I have received no explanation so far.I had repeatedly requested clarity on two very specific points:The exact amount I would receive if I opt for an exchange, andThe final amount that would be credited back to my account in case of cancellation/refund.Unfortunately, despite asking for this information over the last 7 days, I have not received a clear written response. This lack of transparency is both surprising and disappointing.It is entirely my right to decide whether I wish to continue with a product or cancel it, and it is equally my right to be clearly informed about the financial implications of either choice. I find it disheartening that I am having to repeatedly ask for basic clarification regarding my own money.At this point, I request an immediate, written clarification clearly mentioning:A detailed breakup of the exchanged amount,The reason for the difference in the refunded amount, andThe exact balance currently held against my account and how it will be settled.I will be attaching relevant screenshots for your reference.I also request that someone from your team arrange a callback at the earliest to resolve this matter conclusively.Given the experience so far, I regret to say that this will likely be my last purchase with CaratLane unless this issue is resolved promptly and transparently.Looking forward to an immediate resolution.Regards,Dr. Shally Mattoo Jalali
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