I am compelled to bring this issue to public attention due to the lack of a fair and transparent resolution.I purchased gold and diamond jewellery from CaratLane, based on clear assurances provided at the time of purchase regarding exchange at prevailing market prices. However, when I recently approached them for an exchange, I was informed that the value offered is significantly lower than the current gold and diamond prices, contradicting the assurances and expectations set earlier.Despite raising the concern through official customer support channels, the response received has been unsatisfactory and lacks accountability. Such practices raise serious concerns around unfair trade practices and deficiency in service, especially when commitments made at the time of sale are not honoured later.As a consumer, this leaves me with no option but to initiate a formal complaint through the Consumer Court to seek a lawful and fair resolution.I am sharing this experience to highlight the importance of transparency in customer commitments and to caution fellow consumers to carefully evaluate exchange and buyback assurances before making jewellery purchases.I still hope CaratLane will take corrective action and resolve this matter responsibly.#ConsumerRights #UnfairTradePractice #CustomerExperience #JewelleryIndustry #ConsumerCourt #Accountability@CaratLane @TataGroup
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