My husband bought me the celestia bracelet which I absolutely loved. Unfortunately the chain broke and we had to send it back. The return was sorted quickly and they sent a new one no fuss however unfortunately it broke again (I had left it on permanently at this stage as I was so scared of it breaking again after the first time) Again the return was sorted quickly and they sent a new one........but it broke again. Honestly I was not doing anything (I have my Monica Vinader chain bracelet on for over 2 years). At this stage customer service (still helpful) said they would offer a refund in the form of a credit (full value of the bracelet). I picked a pair of earrings which I received - however had to pay £8 postage for them! They also were almost returned as I could not get the backs off them - I did eventually but they are so tight that whenever I have to take them out of my ears it really hurts! Overall the items look lovely but sadly I don't think they are made very well. Also customer service was good but I object to having to pay postage again and no offer of compensation for the issues and fact I now do not have the original bracelet I wanted.
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CARAT* London is a British jewellery brand based in the United Kingdom, specialising in affordable & contemporary jewellery.
