Review Time
My customer experience service with Carat was flawless, I asked to delay my delivery and they responded within 24 hrs, it was no problem and did exactly what I asked. For most companies this would have been a disaster but Carat sorted it out instantly. Well done I’m hugely impressed and I look forward to my delivery when I get back from holiday.
My customer experience service with Carat was flawless, I asked to delay my delivery and they responded within 24 hrs, it was no problem and did exactly what I asked. For most companies this would have been a disaster but Carat sorted it out instantly. Well done I’m hugely impressed and I look forward to my delivery when I get back from holiday.
I ordered a pair of the Eileen Ear Jacket Earrings at the start of January, on the site it was advised that they would be dispatched by the end of January due to high demand. I was happy to wait to receive them as I love the earrings. It is now near the end of March and I still have not received the earrings, nor I have I been told when they are due to arrive. They have taken my money and left me in the dark. The products are not cheap either, and you think because of that, good customer service would be provided. WRONG! Be careful when ordering from here, as you might not even get what you paid for!
I was looking to purchase the Alma yellow ring and they didn’t have my size. I contacted them through email and Leanne was super super helpful in getting it resized in no time. It’s one of the rings of my dreams and Leanne made it possible for me to have it!
Shocking customer care. Purchased a necklace on November 25th for my wife for Christmas- which was unfortunately too long. And was told I can’t have a refund and only a credit due to the extended Christmas returns run from November 28th - January 9th. Explained it was a Christmas gift - but fell on deaf ears. Plus they took £8 off my credit for postage. 🙄
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CARAT* London is a British jewellery brand based in the United Kingdom, specialising in affordable & contemporary jewellery.
