So disappointed. I ordered four rings in time for Eid celebrations. These were family members including my mum. Only three arrived although the wrong sizes were sent to me and I am still waiting for my mother's one to arrive. I have contacted a Leanne at customer services several times. No clear disisive solution has been put forward. Emails are addressed 48 hours after you send them which adds to the frustration. I have been told to send photos of the rings and continuessly asked what sizes I would like. I have replied many times . Today I was sent an email asking me send all the rings back to Carat so they could study the rings. This seems so bizzare. But why would I send the rings after I already paid for them by post. There is no guarantee or assurance that I would get them back. And why would they need to study the rings. I'm wondering whether some sort of scam is at work here. In which case someone who actually works for Carat needs to get in touch with me. Or do I just go to a flagship store and discuss the issues raised above directly with a staff member. This has not been suggested. They reiterating that they want ring sizes, which I have provided . But there is no clear solution offered.
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CARAT* London is a British jewellery brand based in the United Kingdom, specialising in affordable & contemporary jewellery.
