Carat Toluda ear cuffI purchased this item in January 2025. It took approximately three weeks also to arrive. I wore it once for a couple of hours. When I took it off, one of the jewels had fallen out. I arranged with the company to return it. They sent me a returns bag and told me it was prepaid. When I took it to the post office, it cost me £9 to return. I returned the item and had to wait another almost 3-4 weeks for its replacement to be dispatched. In total, having ordered at the beginning of January, I finally received my second item in April. They did refund me my postage charges but customer services are quite slow to respond, – yes they did sort it out but I had to chase on occasions and it’s irritating having to wait three months for an item to be dispatched, having already paid for it!
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CARAT* London is a British jewellery brand based in the United Kingdom, specialising in affordable & contemporary jewellery.
