Horrendous customer service. I received a pair of Suriya Ear Jackets for my 30th birthday which were damaged, the same stone missing on both earrings, so very clearly a manufacturer issue. Unless I asked the person who gave me the gift for their receipt to return them, I’ve had to pay to have them fixed, despite them never being worn and it obviously being a fault with them as it’s a bilateral error. It took two weeks after returning them to hear back from them, and now they have my money, it’ll take a further 2-3 weeks to fix. I’ve never come across poor service like it.
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CARAT* London is a British jewellery brand based in the United Kingdom, specialising in affordable & contemporary jewellery.
