I had made an order for several items, two of which arrived damaged. I contacted customer service straight away, and the treatment throughout the entire process was fantastic. I always received a very quick response (within 48hrs), which was also very helpful in explaining both the process of returning the items in exhange for new ones, and how to follow-through with next steps. Within a couple weeks, I sent back the damaged items and also received new ones in perfect condition. The whole process was seamless, swift and easy. Plus, Roxy from aftercare serivce was great!
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CARAT* London is a British jewellery brand based in the United Kingdom, specialising in affordable & contemporary jewellery.
