My spouse and I found the experience quite good but somewhat rushed. I felt like I was hurried through the process without enough time to absorb the information. I wished I could have returned the next day for more reflection, but it seemed we were encouraged to complete everything in one visit. I regretted not following my instincts to take more time. The initial staff member was very helpful, and we filled out paperwork just in case we decided to proceed. The test drive allowed us to pick up documents to avoid a return visit. Once my spouse expressed his desire for the car, we quickly moved to the finance manager, who processed the deposit and provided bank details. Following that, we met a representative who arranged a short membership and insurance. Although we were there for a while, the staff remained professional and friendly. However, once one session ended, it felt like we were forgotten. If I were to do this again, I would express my interest, delay paperwork, and return the next day to proceed at my own pace.
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Established in Somerset in 2003, Carbase has grown into the South West’s largest independent used car and van supermarket. Proudly named Used Car Supermarket of the Year, we’re committed to providing an exceptional experience for every customer. With multiple locations in the South West, we offer thousands of RAC Approved vehicles, from compact hatchbacks and family SUVs to reliable vans, ensuring there’s something for everyone.
In 2024, we celebrated the incredible milestone of over 100K customers now driving a Carbase car or van. Our dedication to quality and customer satisfaction is reflected in our Rated Excellent status for customer service and our Great Place to Work certification, a recognition of our fantastic team.
Alongside our vehicle range, we offer expert servicing, MOTs, and repairs at our Auto Centres, ensuring your car or van stays in top condition. Visit us to explore our extensive stock and enjoy a seamless buying experience.See more
