My goodness what a diabolical company and customer service. I feel so sorry for those customers who feel this is their only way to buy a car. We had seen a car on the website, an Audi TT convertible and put a deposit down on the vehicle based upon the pictures we had seen. We travelled over 90 miles to view the car with the intention of purchasing it once seen and confirming it was in good condition. The car had several bodywork issues and was not in a condition we expected for the year or price. The drivers door would not open with the key so we had to open it from inside. We then found the roof after opening would not close and then to make matters worse, when the boot was opened it was full of water. The salesman Tony just tried to provide excuses to us, he told us it had just been valeted which we could see as we both had wet backsides from sitting in it. The reception area is just so busy, like lambs to the slaughter, take this advice and steer clear of this ‘stack em high and sell them anything’ company!!!!!?
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Established in Somerset in 2003, Carbase has grown into the South West’s largest independent used car and van supermarket. Proudly named Used Car Supermarket of the Year, we’re committed to providing an exceptional experience for every customer. With multiple locations in the South West, we offer thousands of RAC Approved vehicles, from compact hatchbacks and family SUVs to reliable vans, ensuring there’s something for everyone.
In 2024, we celebrated the incredible milestone of over 100K customers now driving a Carbase car or van. Our dedication to quality and customer satisfaction is reflected in our Rated Excellent status for customer service and our Great Place to Work certification, a recognition of our fantastic team.
Alongside our vehicle range, we offer expert servicing, MOTs, and repairs at our Auto Centres, ensuring your car or van stays in top condition. Visit us to explore our extensive stock and enjoy a seamless buying experience.See more
