I hired Car Body Lab for dent repair, ignoring warnings in favor of convenience—a decision that led to a costly month-long ordeal.I initially requested two repairs. For a small dent without paint damage, they overcharged, insisting on applying clear coat across the entire panel (a process unnecessary for a simple dent, which should have been Paintless Dent Repair). The technician failed to follow entry instructions and later explicitly directed me to **tip him via Zelle**, a significant red flag I regretted immediately.The initial repair was incomplete, leaving **dimpling**. For the small dent, the tech used **filler**, which was improper and created extensive damage: **rippling, pock marks, and scratches**, severely lowering my one-year-old car’s resale value. The work on both sides was messy and unfinished.Despite clear photo/video evidence, Car Body Lab refused my request for a different technician, insisting on sending the original, whom they claimed was "experienced." Two subsequent "fix" appointments failed to resolve the damage. Following the third visit, the tech left behind a **mess** (compound stains, overspray, trash), which I had to clean up.Car Body Lab engaged in a frustrating, repetitive cycle of asking for pictures and promising internal consultation, offering only more appointments instead of a refund. This process felt like **active avoidance of conflict resolution**. After a month, I refused further work and demanded a refund.I opened a credit card dispute after they went silent on my refund request. A professional body shop later confirmed the Car Body Lab work was amateur: they noted the **mismatched, lighter paint** and stated the filler would crack and fade. They fixed the damage properly.Car Body Lab delivered unacceptable work and unprofessional service. They damaged my car, refused a refund, and wasted my time with multiple failed repairs. **I strongly advise against using this mobile service.**
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