First, Carbon Health decided to cancel my ability to see a doctor because they were no longer working with the Physicians Group of San Jose. Rude awakening, I was with a Medicare Plan but they said it was through the PGSJ and I would have to find another clinic. Second, before I found out I was no longer entitled to be treated there, I had been seen by a PA there and it was a visit that should have been covered, regular office visit, by my Medicare Plan. Two years later, I received a bill for $215, they finally got around to telling me that the insurance declined the bill. I called the insurance company from then and they told me it was declined because they never got the proper information from Carbon Health. Meanwhile, I was getting nasty letters about sending my bill to collections and hurting my credit standing from Carbon. Through many phone calls and emails, I finally got Carbon to provide the proper documents to the insurance. To make matters worse, my case was sent by insurance for reprocessing. I had to wait for 45 days while they went over the case. I had to call Carbon a number of times, got hung up on, treated rudely and disrespected by agents who did not speak American English. The insurance company finally paid the outstanding bill, and it was all because CARBON DID NOT PROPERLY FILL THE BILLING. It was hours of being on hold, being rudely treated, and trying to get in touch with Carbon agents, ALL WASTED BECAUSE OF THEIR INCOMPETENCE!!! As for Carbon in general. I had to have a meeting with the doctor I chose, then they billed my insurance for a visit where she talked to me for 5 minutes, but did nothing medical, just a "hello, nice to meet you." I never saw that doctor again! When I went in it was always a PA or a nurse, but not my doctor. It was difficult to get an appointment with Carbon and they messed up a number of times with my appointments. I was trapped because it was difficult to find a doctor who accepted my Medicare plan in the area where I was living. As it turned out, I could not usually go to the Carbon office near my house, and the only appts. I could book with them were fifteen to 30 miles from my home. I WILL NEVER GIVE CARBON A GOOD STAR RATING! THEY ARE THE WORST, MOST INCONSIDERATE EXCUSE FOR A MEDICAL PRACTICE.
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