We originally chose Carbon law to help us complete on our first property purchase as all of the reviews said they were reasonably priced (which is true) but had very quick responses. I can safely say this could not be further from the caseWe are in quite a unique situation as we had no chain and knew the sellers personally. This still took 11 months for us to agree on the sale till completion. There are some factors which contribute to the delay such as delay in management pack etc. But regardless of all this the communication was borderline non-existent unless we chased and slowOur case handler never actually called us at all ever when we onboarded with them. Only ever spoke to them once on the phone after multiple efforts trying to reach them. We would basically only ever get an update if we emailed asking for one, after weeks of no contactEven when it came down to actually completing they were poor. They sent us the exchange contracts with incorrect details on 2 occasions and on one of them they even sent our exchange contracts to another client they were working with... pretty sure this is a breach of GDPR
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