Review Time
Laura Holmes, partner at carbonlawpartners, Bristol, was excellent. Laura managed my conveyancing with efficiency and great communication throughout. Laura had a good eye for detail and helpfully pointed out relevant information at key points of the process, thankyou!
Laura Holmes, partner at carbonlawpartners, Bristol, was excellent. Laura managed my conveyancing with efficiency and great communication throughout. Laura had a good eye for detail and helpfully pointed out relevant information at key points of the process, thankyou!
We originally chose Carbon law to help us complete on our first property purchase as all of the reviews said they were reasonably priced (which is true) but had very quick responses. I can safely say this could not be further from the caseWe are in quite a unique situation as we had no chain and knew the sellers personally. This still took 11 months for us to agree on the sale till completion. There are some factors which contribute to the delay such as delay in management pack etc. But regardless of all this the communication was borderline non-existent unless we chased and slowOur case handler never actually called us at all ever when we onboarded with them. Only ever spoke to them once on the phone after multiple efforts trying to reach them. We would basically only ever get an update if we emailed asking for one, after weeks of no contactEven when it came down to actually completing they were poor. They sent us the exchange contracts with incorrect details on 2 occasions and on one of them they even sent our exchange contracts to another client they were working with... pretty sure this is a breach of GDPR
Wish 0 stars was an option. Picked this company for moving house as it had a lower price. What should have been the shortest, easiest process (as there was no chain and we knew the sellers) took a YEAR to reach completion. Not once did our solicitors call us about information, nor did they regularly update us like we asked. Our case handler, Laura Holmes, also went on annual leave multiple times without without telling us dates, so we couldn't even get through to anyone on some days. We were sent incorrect documents MULTIPLE times with reckless mistakes, and even had one of our documents with confidential information sent to another client. When we asked how these issues were being compensated, we were told there would be none. DO NOT use Carbon Law unless you want poor service and your time wasted.
Excellent service from Carbon Law Partners.Gillian, Colette, Kerry, and Liza were fantastic throughout the entire process – professional, friendly, and always quick to respond. Communication was clear and efficient, and they made everything feel straightforward and stress-free. Their attention to detail and supportive approach led to a smooth and successful outcome.Highly recommended!
I was extremely disappointed with the way I was spoken to by the conveyancer handling my case. The communication was brusque and left me feeling uncomfortable and poorly supported. I also received information that later turned out to be inaccurate, which caused further concern about how my matter was being managed. As a result, I decided to cancel and take my business elsewhere. A very poor experience overall.
Review for Laura Holmes & Team – Carbon Law PartnersI would like to express my sincere gratitude to Laura Holmes and the entire team at Carbon Law Partners for successfully completing my property purchase, despite a series of challenges and repeated delays from the sellers’ side.Throughout the process, Laura demonstrated exceptional professionalism, attention to detail, and unwavering commitment to getting the transaction over the line. What could have easily become a stressful and prolonged experience was handled with clarity, patience, and strategic guidance at every stage.Carbon Law Partners, being a full-service law firm known for providing expert legal advice across a wide range of sectors, clearly reflects its values through the quality of work delivered by Laura and her team. Their communication was timely, their advice was precise, and their proactive approach ensured that no issue—big or small—was left unresolved.Despite obstacles outside our control, Laura remained persistent, solution-focused, and consistently acted in my best interests. Her ability to manage complexities with ease truly sets her apart.I highly recommend Laura Holmes and Carbon Law Partners to anyone seeking a reliable, knowledgeable, and client-focused conveyancing experience.
Connie Ramplin from Laura's team ( conveyancing) has been exceptional in dealing with the sale of my house. She has kept me up to date by phone and took the time to go through questions which my laptop would not let me answer online. I have been very impressed with her professionalism and would highly recommend her services.
I recently had the pleasure of working with Stephanie at Carbon Law Partners for a property purchase on behalf of our limited company, and I can honestly say the experience was exceptional. Stephanie’s professionalism, attention to detail, and dedication made the entire process smooth and stress-free. She went above and beyond to ensure that every detail was handled with care and efficiency, making us feel confident and valued throughout the entire transaction. I highly recommend Stephanie for anyone in need of top-notch legal services!
paid £3,000 deposit to Alesco and £1,050 + £24 to their recommended solicitors (Carbon Law Partners), after being told by their representative Daniel that my legal fees would be covered and reimbursed, and that I wouldn’t lose any money if the purchase didn’t go ahead.However, after proceeding, I discovered that the property information Alesco provided was incorrect. Daniel told me that short-term letting was allowed, but the solicitors later confirmed in writing that it was not permitted. Because of this, the sale could not continue.Despite Alesco’s promise that I’d be refunded, I’ve still not received my £1,050 legal fee and £24 ID fee. The legal team also made several errors, including spelling my name wrong and sending documents that didn’t even match my company name — clear signs that the paperwork was handled carelessly.I’ve tried multiple times to resolve this directly, but Alesco have not honoured their agreement. I’m now taking this matter to The Property Ombudsman.This experience has caused unnecessary stress and financial loss, and I strongly advise others to be very cautious before dealing with this company.
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