Wish 0 stars was an option. Picked this company for moving house as it had a lower price. What should have been the shortest, easiest process (as there was no chain and we knew the sellers) took a YEAR to reach completion. Not once did our solicitors call us about information, nor did they regularly update us like we asked. Our case handler, Laura Holmes, also went on annual leave multiple times without without telling us dates, so we couldn't even get through to anyone on some days. We were sent incorrect documents MULTIPLE times with reckless mistakes, and even had one of our documents with confidential information sent to another client. When we asked how these issues were being compensated, we were told there would be none. DO NOT use Carbon Law unless you want poor service and your time wasted.
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