paid £3,000 deposit to Alesco and £1,050 + £24 to their recommended solicitors (Carbon Law Partners), after being told by their representative Daniel that my legal fees would be covered and reimbursed, and that I wouldn’t lose any money if the purchase didn’t go ahead.However, after proceeding, I discovered that the property information Alesco provided was incorrect. Daniel told me that short-term letting was allowed, but the solicitors later confirmed in writing that it was not permitted. Because of this, the sale could not continue.Despite Alesco’s promise that I’d be refunded, I’ve still not received my £1,050 legal fee and £24 ID fee. The legal team also made several errors, including spelling my name wrong and sending documents that didn’t even match my company name — clear signs that the paperwork was handled carelessly.I’ve tried multiple times to resolve this directly, but Alesco have not honoured their agreement. I’m now taking this matter to The Property Ombudsman.This experience has caused unnecessary stress and financial loss, and I strongly advise others to be very cautious before dealing with this company.
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