carbonphone.de

3.1
3.1 Based on 19 reviews

...

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X_Gremory
Damages while repairing. No liability of the company

The phone was overheating and turning on/off while using Whatsapp or casually browsing the net. I sent it back for repair. Phone was sent to me after "software update" which changed nothing and phone was still turning off/on. I sent it back again - after receiving repaired phone it had 3 new, mechanical damages, made while repairing (most probably when opening the phone to change parts inside). When I informed FIRSTCOM TRADING GmbH, I receive an answer that I cannot prove them that they did such damages and in such case it is on me and I will receive no refund.Extremally disappointed, Carbonphone / FIRSTCOM TRADING GmbH were super unhelpful. Not recommended

1
Date of experience: Feb 21, 2024

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