Review Time
Had an overall great experience. There were a couple of bumps on the way but Hollie looked after my account impeccably. Very easy to get in contact with her when necessary. Always answered email queries promptly. Very calm and reassuring too. Paul has a diamond of an account manager there. I know she will be there to help others too!
We’ll try this again seeing as someone at CCP flagged it for their name being in it..funny how they keep the names in for good reviews but bad they flag it for going against trust pilots guidelines…Such a shame as after such a positive experience in getting the loan, the supposed owner of the business has just earned them a 1 star review.Rang for a settlement figure on my loan. Answered the phone without a proper introduction and got irate with me for wanting to know if there was a team I could actually speak to, to discuss the settlement after being directed to him via the automated system. I mean god forbid thinking an established business would have a contactable accounts team. Muted (I presume to slate me) without advising then put me on hold. Snapped at me that a figure be generated & emailed today.Will be glad to get rid after that encounter with him. Stick to being an “owner” as your customer service skills are rubbish. My tone matched yours after me initially being polite
Car Cashpoint, highlighting their excellent service and Christine's outstanding contribution:Excellent Service and Outstanding Support from Car Cashpoint!I cannot speak highly enough of Car Cashpoint. During a challenging time, their team was incredibly understanding of my needs and provided exceptional support throughout the entire process. Their patience and thoroughness in due diligence were truly commendable.A special mention must go to Christine, who was absolutely outstanding. Her customer service skills are impeccable, and she went above and beyond to assist me. While the entire team was excellent, Christine's dedication and professionalism truly stood out.Thank you, Car Cashpoint, for your invaluable assistance.Mr. Watson
Paul booth was amazing and so was Carl Dixon . They both were very quick and efficient got my money in under 24 hours literally the same day - everything was fantastic - came to see the car very quick and efficient process no headache. Paul helped make the process so much easier !
Had an absolutely fantastic experience with this company. when I needed to raise some money to get my car back that was being held with another company they went above and beyond in order to secure the agreement and vehicle release,including several hurdles that were put in their way. Paul Booth was fantastic and continually kept me updated , always coming up with a solution as opposed to a problem. My key measure when assessing a company’s customer service all round is “how easy were they to do business with?”…. And in this case “very easy@ is the simple and honest answer. No dramas, no ifs and buts and heavy sighs, positivity and a can-do approach. Thanks CCP!!!
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Car Cash Point is authorised and regulated by the Financial Conduct Authority for the conduct of consumer credit and a proud member of the Consumer Credit Trade Association and therefore is fully compliant with its 'Code of Practice'. We are committed to ethical and responsible lending and to providing the highest levels of professional customer service. We are also the proud winners of the Best Customer Focus awards at the UK Best Business Awards.See more
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