I tried to buy a used Kia Sportage over the phone and Neil promptly provided all the required information, ultimately taking my £100 deposit. The car could not be collected as it was being serviced at the main dealer. and after a week I queried this will Neil who said an engine fault had been discovered during the service and it would take up to two weeks to fix. I initially agreed to this, however as time passed and my part-ex decreased in value I phoned the main dealer who told me this wasn't quite the case. The car had been recovered to them on a low loader as the engine didn't work and it would need stripping down and potentially replacing. I contacted Car City UK and they agreed to return my deposit. Nothing happened and on chasing a week or so later they asked for my bank details. Now almost three months on, communication has stopped and I have had to claim against them under S75 Consumer Credit Act. Thankfully I paid the deposit on credit card, but it shouldn't be this much hassle. Effectively they have lied and then stolen my money. Do not use.
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Car City UK is a used car dealer located in the north east of England. We aim to provide our customers with high quality, prepped motor vehicles, at prices that are very competitive. Car City UK "prices you love, people you can trust"
