I placed multiple pre-orders for products related to Mega Evolutions and Phantasmal Flames. The release dates have passed without any communication from the company. When I inquired about the status, I was informed that a definitive dispatch date couldn't be provided. While I don't want to jump to conclusions, it appears from other feedback that they may have accepted more pre-orders than they can manage. I requested to cancel all my orders and was told on November 20th that my order number was tagged for cancellation and would be processed soon. Weeks went by with no updates, and despite following up twice, I received no response. I have now had to initiate a chargeback through my credit card provider to attempt to recover my funds. The lack of communication is unacceptable. Even a rough estimate or acknowledgment would have been appreciated, but I've received nothing. I am extremely disappointed with the service and would not recommend this company at all.
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A small yet mighty family-run Pokémon TCG retailer. Offering the latest expansions, previous hard-to-find sets, as well as sought-after Japanese imports.
