I confirmed that the funds were on the card, even providing an original receipt. After an investigation that lasted over a month, I was informed the card was only valid for in-store purchases. Today, I learned that the card was sold and the client claimed it was inactive, leading to a refund request. The card is only usable in stores, and checking the balance shows it as inactive. I ended up refunding the client, returning the card, and being charged from a different card, which feels unjust. I shouldn’t have to pay for this error, and it feels like theft. Please resolve this issue as it seems unfair. This is the order number for reference.
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