I provided both the gift card information and the physical card to the service. After receiving them, they rejected the card, even though it was a valid, active gift card and they had all the details prior to agreeing to the purchase. They returned the card to me, but the package arrived torn open in a USPS bag with a note about the damage. The company has been unhelpful and refuses to reimburse me for the card they poorly packaged and sent back. Now, I am left without the gift card payment and no original gift card. It's unbelievable. Update: The service contacted me after my review, claiming the package damage was not their fault. They approved the transaction, I sent the card, they received it, and then declined it for 'unknown reasons', stating they couldn’t return it to me. They are not taking responsibility for the transaction process or their inadequate packaging to safeguard the gift card. They are reviewing it internally, but their defensiveness and lack of resolution (only responding after my public review) is quite disappointing.
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