Barlcays used to be a perfect credit card. It is, until you talk to the new hotline staff. I used to talk to Americans and foreign people based in the USA with perfect fluency. Since these few years, it seems the company moved the USA credit card division to Asia. No one there understands what is going on. You talk to them and cannot understand them. They have a lack of fluency.I got a credit card alert for a foreign transaction I myself made and had to call them. They took 45 minutes to remove the lock because the staff woman didn’t know what she was doing. She after repetition and finally understanding me went into the longest series of questions to prove I am who I am. In the past, I’ve had one fraud alert I needed to call Barclays with. Their questions were standard. The new ones asked me a pop quiz of four multiple choices like the models of cars when I have never owned a car, or my license info when I have a state ID never holding a USA driver’s license. The ten minute long pop quiz asked me questions about lifestyle choices I have never made, with all of the options wrong answers. I repeatedly told this person my name. She wanted “full name.” I told her again. Again. My social security number. I was logged into my account on the website giving her all of the info on there. She bothered me about why I had recently added an alternative phone number to reach me in the system and wouldn’t stop bullying me about it. If I wanted to steal my own credit card, I wouldn’t have done it over a boring $20 business tech purchase.Dealing with the card and website is seamless. The people now suck. Friends say this is happening with Barclays UK somewhat in diminishing customer service post pandemic.
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