Review Time
I use this card daily, but upon checking my bill, I noticed I was charged interest. How is that possible? My account is set to automatically pay the full statement balance a week before the due date! I've never encountered this problem before. It feels like a scam and a blatant money grab. I have consistently paid my balance in full without issues until now. When I reached out to customer service, I was informed that my complaint would be escalated, but I never received any follow-up. I'm extremely disappointed and will be stopping my use of this card.
The customer service for this rewards card has been horrendous. I've had previous issues and usually avoid contacting them, but I had to call when I got locked out of my account. The experience was a disaster. It was the worst service I've encountered, even worse than other banks. They outsource their jobs overseas to representatives with limited English skills, which is disappointing given the job opportunities available domestically. The executives should be embarrassed.
I've had this card for a while, but it’s been locked for two months due to continuous requests for additional documents from their security team. They refuse to close my account despite my repeated requests. I've spent so much time on the phone, and today I was asked to resend documents I submitted a month ago because there were no notes from their team. The representatives have been unhelpful and rude. At this point, I just want to close the account as this has been the worst experience with a card issuer.
I use this card regularly, but I was shocked to see interest charges on my bill. My account is set to pay the statement balance a week before the due date! I've never faced this issue before. This feels like a scam aimed at taking my money. I've always paid my balance in full without problems, but now I'm frustrated. I reached out to customer support, who said they would escalate my complaint, but I never received any follow-up. I'm extremely disappointed and will stop using this card.
We had a frustrating experience with the bank servicing this credit card. After applying two weeks ago, we received the cards but couldn't access our online account. Despite several attempts, we faced issues signing in. A representative was helpful and created a case for IT to grant us access, but we were told it could take up to two months. We’ve never faced such a delay with other credit cards. We're now considering switching airlines due to this poor support.
This is the most frustrating company I've dealt with. I had a gap card in good standing for years, but after the takeover, everything went downhill. I enrolled in their assistance program due to temporary financial issues, but they closed my account without notifying me. I set my payment to autopay on a chosen date, only to find late fees being charged because they expected it earlier. After adjusting my due date and payment amount, I noticed an unauthorized withdrawal. I had to dispute this with my bank and canceled autopay to manage payments manually.
The customer service is extremely poor! Calls are routed overseas, and even local numbers are unhelpful. Representatives put calls on hold for long periods or hang up when they don't want to assist. When I requested to speak to a manager or relevant departments, I was told they couldn't transfer me and would only submit a ticket for a callback later. After opening an online account, it was linked to a closed credit account, and I faced issues accessing it. Multiple calls have not resolved the situation; it has only worsened.
My savings account has been frozen for over a month, despite submitting all necessary documents for verification. I've confirmed receipt but still have no access to my funds. The repeated assurances of it being 'under review' without a timeline are unacceptable. I need an immediate resolution or a written explanation.
The service from the fraud department has been disappointing for a long-time cardholder. As a deaf customer, they did not accommodate my needs to resolve my issue. Their procedures are not accessible, and despite multiple calls over several months, no one has been able to help. I will no longer be using their services.
This company has been terrible. Despite a high credit score and no late payments, they suddenly cut my credit limit by 75% without warning. They refused to restore it without a fee and a credit check, despite my long-standing relationship with them. I will not use this card again, especially after facing multiple security issues.
Claim your business profile now and gain access to all features and respond to customer reviews.
louisecarter-official.com
zingfunding.com
stlucieappraisal.net
viabenefits.com
homeward.com
xenorentals.com
fxclearing.com
aicryptoinvestment.com
animalia.pet
cosydeals.com.au