This was my second experience with the service, and I had high hopes. Unfortunately, the shipping cost about 19€. Upon receiving the UPS package in pristine condition, I was dismayed to find the box unsealed, opened, and damaged. Nearly half of my cards sustained some damage, and one card worth 0.15€ was missing. When I attempted to report these issues, I encountered a generic ticket for the order and another for specific problems. Neither addressed my situation directly, so I submitted the form for the missing card and the generic ticket for the main issue. To my surprise, after resolving the minor issue and receiving a refund for the 15 cents, the specific menu was locked. I received a response to the other ticket, suggesting I should use the locked menu. I tried to explain the situation in the automated email response, but there was no way to have a conversation or share pictures on their website. After 10 days with no response, I submitted another generic ticket, but it seems the service has little interest in addressing my concerns. After several days of uncertainty: 1. I requested a refund for the shipping through PayPal.
2. After nearly a month of ignoring my requests, they asked for pictures (which I had already sent to PayPal). It was unclear how to send them, so I did so via the notification email from the service.
3. A week later, I received an email from PayPal stating that the service agreed to refund the shipping.
4. However, when I tried to log in for updates, I discovered that my account had been suspended, despite having some cards stored with them and a small credit balance. This situation is quite disappointing from my perspective.
Claim your business profile now and gain access to all features and respond to customer reviews.
Buy and sell collectible game cards, like Magic, Pokèmon, Digimon and Yu-Gi-Oh.
