If you can find an alternative provider via right to choose - I would. I was first referred by my GP 03/06/25. Every stage since then has been delayed - exceeding published timeframes on their website or advise given over the phone.
When you email or call after waiting months with no update then it’s always “won’t be long now” or “ a few more weeks”. Don’t give people timeframes if you have no intention of meeting them. The generic email response states don’t contact us ? They literally expect you to wait for them for as long as suits them.
I actually want to give up with these people but my GP advised me not to.
They’ll also try fob you off with “ we are busy helping others”. They shouldn't take on so many patients if they can’t provide a decent service to those currently in the system. I’m raising a compliant with the health care ombudsman after another - sorry you’ve waited so long - it’s longer than our published guidelines 🙄
I’ve filled out the on line form with the resolution team and got an email back saying they will response within 30 days
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The most direct way to reach our team if you have issues or concerns is at: resolutionsteam@careadhd.co.uk or share your experience via our feedback form here: https://www.careadhd.co.uk/feedback
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