As of January 28th, I will have been with this service for a full year. Ironically, their website states that the entire process should take no longer than 8-10 weeks. My referral was submitted in January 2025, and I received my assessment forms in April 2025. I returned them the same day, but I only received my diagnosis in August. I promptly sent back the titration forms I received, but have heard nothing since. After discussing the negative impact on my life with my mental health nurse, I received a generic email about excessive wait times due to 'exceptional' service usage. By the end of December, I received more pre-titration forms asking for the same information I had submitted three months earlier. As of today, January 24, 2026, I’m still waiting for a titration appointment. There has been no communication from the service despite my multiple calls and emails. I received the pre-titration forms back in December, stating that someone would reach out to arrange a titration appointment, but with no specified timeframe. What frustrates me most is seeing someone in a Facebook group I’m part of who paid for a private diagnosis. They were diagnosed in early December, triaged late December, and started medication this month. It honestly feels like private assessments are being prioritized. It's ironic to read their responses about individual assessments. My partner, who went to a different provider, was diagnosed and medicated the same day, while I have been waiting six months for my first appointment after diagnosis. Clearly, the business model they are using is not effective, especially when other providers are handling things more efficiently. Overall, the diagnosis process was relatively straightforward, but everything that followed has been highly unprofessional. I plan to call on Monday to see if I missed anything, though they should be the ones contacting me. If there are no updates on my medication, I will follow others' leads and report them to the regulatory body.
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CARE ADHD is a CQC-registered provider of ADHD assessment and treatment.
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