I required a rollator to replace one I had bought from a well-known online retailer, so I opted to purchase from a local company due to their positive reviews. The staff were knowledgeable and supportive throughout my purchase. I would have rated them 5 stars, but unfortunately, within 6 weeks, one of the brake cables broke, rendering the rollator unsafe. When I returned the item, instead of receiving an immediate replacement, I was asked to wait for a call. I believe this handling was not typical, especially during the busy pre-Christmas period. However, after reaching out, I received a replacement within 24 hours. I would definitely consider returning in the future if I need anything else to help me live independently at home.
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