Finding their contact number is quite challenging. The wait times are lengthy, and when I finally spoke to someone, they were not very helpful. I paid off my credit card in October, but in January, I discovered interest charges of $8.06. When I called to pay these charges and close the card, they said they could process that but couldn't assure me there wouldn't be more interest charges, advising me to check my statement next month. I expressed my frustration at not being able to get a clear payoff amount. After being transferred to a 'supervisor', I received the same vague responses. They mentioned that interest accrues daily but couldn't provide a total amount to settle. I was offered to send a check for around $11.00, but I refused a credit. We argued about this, and I suggested setting up an auto-pay for the $8.06 and closing the account afterward. The response was that I had to call back to finalize the closure. After much back and forth, they finally agreed to process the $8.06, but only for a future date. It took several explanations before they understood my request. Overall, the customer service was poor, and it felt like they were more focused on extracting every cent rather than genuinely assisting me.
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