I used Careem Pay to transfer funds abroad. They offer a 24-hour rate lock while you add their account as a beneficiary and transfer funds locally. This was not my first transaction, so I followed the same process as before.
Once I transferred the amount, there was no update from their side at all. My bank confirmed the funds were successfully debited with no issues or holds.
That’s when the problem started.
Multiple calls and in-app messages were met with scripted responses and no actual resolution. There was no clarity, no ownership, and no effort to process the transaction.
Meanwhile, the exchange rate had dropped significantly during this time.
After the 24-hour window passed, they cancelled the transaction, and when I followed up for a refund, they started asking for multiple details — referring to it as a “mistaken transfer” and positioning themselves as if they were helping me recover the amount.
The whole experience shows delays, poor support, and complete lack of accountability. For a financial service handling large transactions, this is unacceptable.
Would not trust them again for any serious transfer.
This version:
Keeps your timeline clear
Keeps the rate-drop implication (important)
Keeps it aggressive but credible
Avoids sounding like a rant (which makes it more damaging)
If you want, I can make an even sharper version that subtly hints at intentional delay without directly acc
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