Dear Careem Support Team,
I would like to formally raise a serious complaint regarding the extremely poor service I experienced with my recent food order through the Careem platform.
I placed a food order more than two hours ago, yet the order has still not been delivered. During this time, I had multiple back-and-forth calls and follow-ups, but unfortunately the issue has not been resolved and the food has still not arrived.
This level of service is highly disappointing and unacceptable. Customers rely on your platform for timely delivery, and waiting for more than two hours without any proper resolution reflects very poorly on the service standards.
What concerns me even more is whether other customers are also facing similar challenges. Situations like this significantly impact customer trust and confidence in the platform.
If this matter is not addressed promptly, I may be compelled to escalate this issue to the Consumer Protection / Consumer Awareness authorities to bring attention to the service shortcomings.
I request the following immediate actions:
A clear explanation of the delay
Immediate resolution or cancellation with refund
Appropriate compensation for the inconvenience caused
Assurance that such incidents will not occur again
I hope Careem will treat this complaint seriously and take swift action to resolve the matter.
Kind regards,
Kamalesh
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