I switched to a new pharmacy through my health insurance for home delivery of my prescriptions, thinking it would be a simple process. Unfortunately, it has been anything but. There has been a significant gap in my medication for two critical prescriptions. The link to the pharmacy app is not the same as the one linked to my insurance, making it difficult to access, even for someone tech-savvy. The customer support is severely lacking. I've had to ask my doctor to send prescriptions to a local pharmacy to fill the gaps, which I have to pay for out of pocket. It seems like a way to save money for the company at the expense of patients. I worry about those who can't navigate the system or don’t have an accessible doctor. This situation has created extra work for me, my doctor, and the support team at my insurance. The company offers an AI messaging service, but finding it is a challenge, and it has been ineffective. I feel the system is designed to fail.
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