Review Time
My elderly family member reached out to the company about a prescription after their doctor adjusted the dosage. After being on hold for 20 minutes, the representative was disrespectful and abruptly ended the call without addressing the prescription issue.
I wish I could give a lower rating, but 1 star is the minimum. I don't understand why my company opted for this service, as my experience has been very disappointing. Since the switch on January 1, I have regretted leaving my previous provider.
I made the switch to a new pharmacy through my health insurance provider for home delivery of my prescriptions, thinking it would simplify the process. Unfortunately, it has been anything but simple. There has been a significant gap in my medication for two essential prescriptions. The app link provided is different from the one linked to my insurance, making it difficult to access, even for someone tech-savvy like me. The customer support has been severely lacking. I've had to ask my doctor to send prescriptions to my local pharmacy to fill the gaps and pay out of pocket. This approach seems designed to save costs for the companies at the expense of patient care. I worry about those who struggle to navigate the system or lack a responsive doctor. This has added unnecessary hassle for me, my doctor, and the support team of my insurance provider. The pharmacy offers an AI messaging service, but finding their website is a challenge, and the service itself has been a complete failure. It's disappointing, and I feel the system is set up this way.
I switched to a new pharmacy through my health insurance for home delivery of my prescriptions, thinking it would be a simple process. Unfortunately, it has been anything but. There has been a significant gap in my medication for two critical prescriptions. The link to the pharmacy app is not the same as the one linked to my insurance, making it difficult to access, even for someone tech-savvy. The customer support is severely lacking. I've had to ask my doctor to send prescriptions to a local pharmacy to fill the gaps, which I have to pay for out of pocket. It seems like a way to save money for the company at the expense of patients. I worry about those who can't navigate the system or don’t have an accessible doctor. This situation has created extra work for me, my doctor, and the support team at my insurance. The company offers an AI messaging service, but finding it is a challenge, and it has been ineffective. I feel the system is designed to fail.
Avoid talking to a representative when updating your payment method; use the AI instead. You'll have a much better chance of getting things done. Also, if you need to add an Appointment of Representative, be aware that it only lasts for one year. This company exemplifies the issues in the healthcare system in the country. Management should reassess their policies.
This company is remarkably incompetent. I submitted a complaint along with two letters requesting they stop contacting my providers for refills. Their response was baffling: they couldn't find my account (misspelling my name in the process) and therefore couldn’t process my request for a refund I never asked for. Where can patients find competent care?
This has been the worst experience. Trying to save $30 on a prescription has resulted in days of stress and frustration, including 11 phone calls, with no savings achieved due to delays forcing me to purchase a short-term refill at full price. Promises made were not fulfilled, and I am still waiting for my prescription to arrive.
This is the first problem I've had this year getting a prescription mailed. Despite multiple texts from the company, I called my doctor three times, and they claim they haven't heard from them. I called the company twice, and during the last 45-minute call, they refused to answer my question and hung up without returning my call.
The service is appalling; the company needs to be shut down. Medications are running out, and they appear indifferent. Medications that were supposedly sent never were, and reaching out for help is futile. This level of care is why the company is struggling.
Claim your business profile now and gain access to all features and respond to customer reviews.
latusgroup.co.uk
omnipod.com
integroclinics.com
zopiclone-storeuk.com
thrivewithnd.co.uk
dresden.vision
officialrapidtests.com
optum.com
annphysiocare.com
peakstack.md