I have read some good reviews about this company. So don’t know what happened to me !! I used Care Move Sutton Coldfield.On the day of my move they sent a small van and it was clear that all my furniture was not going to fit. As the morning went on I called Bernadette to complain that this is not what I paid for. She was very disinterested in speaking to me and very dismissive about the situation. The lads that she sent were very hard working however Bernadette had quoted me that there would be plastic rolled over my carpets. My TV’s and mattress’s would be in protective sleeves my cream 3 seater sofa would be wrapped. None of this happened. I had to move in two journeys something I thought I was paying upfront to avoid happening. Throughout the day I companied to Bernadette that this was really stressing me out. Her costumer service skills were terrible her solution was to hand my keys back then the lads can go to collect my garden furniture and empty my shed. Then lock my gate from the inside then jump over my garden fence. I insisted that no way was I leaving the responsibility of leaving my old address secure in somebody else’s hands. Wish I had not paid her all that money for a man with a van service Terrible !!!
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Looking for a removals company in Solihull. Call Care Move on 0121 244 0024 for an immediate quote. We provide free packing materials!
