I returned a jacket because it was too short. At no time was I made aware that the item was faulty or incomplete, and I had no reason to suspect it was (the jacket arrived without any tags, just wrapped in plastic with a barcode). When I attempted to return it, my return was denied due to a missing label, which was never included in the original shipment! It's quite unfortunate that the company can quality-check returns but not outgoing packages, shifting the responsibility onto customers to identify errors and rejecting their returns. Overall, it was a very frustrating and disappointing experience.
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Vi tror att vi, genom personlig service, engagemang och intresse, kan förenkla och förgylla vardagen för våra kunder. Vi erbjuder män möjligheten att utforma sin garderob och personliga stil genom att tillhandahålla omsorgsfullt utvalda kvalitetsvarumärken.
