Review Time
Carepatron has honestly made such a difference in my day-to-day work. Before using it, I felt buried under admin tasks, constantly juggling appointments, notes, and billing. Now, everything feels lighter and more manageable. The design is simple but thoughtful—it doesn’t overwhelm me, and I can find what I need quickly.
What really stands out is how much the team seems to care about the people using their platform. Updates feel like they’re made with us in mind, and whenever I’ve reached out, the support has been kind and responsive. It feels less like just another software tool and more like a partner that’s rooting for me to succeed.
Thanks to Carepatron, I get to spend more time focusing on my clients and less time stressing about paperwork. I’m genuinely grateful for that.
Trying out Carepatron's free plan and it's quite simple to figure out. They have A LOT of templates and you just have to figure out which are the essential ones for you and customize them. Good experience so far.
As a customer it is unintuitive. You have to close a referral to then get a save function. Very unintuitive. What happened to just having a save button at the bottom of a form?You have to use the date calendar icon, otherwise your input isn't accepted. Much easier for me to type the date than go through all that nonsense.I also added a 9 character password and it wasn't accepted?
The EMR itself has so much potential and can really be great. The pricing is great, but the customer service leaves a lot to be desired. First, there is no way to contact them by phone. Second, you have 0 timeline of when they will get back to you or who will be responding to you. I have had numerous messages go unanswered and even been ghosted on video calls. If their support team got it together this could be a great EMR but I will be canceling my membership due to the inconsistent support.
It provides the basic functionality, but nothing more.I was using the free version, which is not supposed to be time-limited. However, at one point my account froze, but my availabilities remained open. Customers were booking appointments without me being able to stop them or see the appointment details, as I could no longer access my account at all. 2 emails and a message on FB to their customer service to finally have the beginning of a tedious solution to close my availabilities and change platform.I strongly advise against this! Poorly thought-out software on top of that.Il remplit les fonctionnalités de bases sans plus.J'utilisais la version gratuite qui n'est pas censée être limitée dans le temps. Pourtant à un moment mon compte s'est bloqué, mais mes disponibilités sont restées ouvertes et ouvertes. Des clients prenaient des rendez-vous sans que je sois puisse l'empêcher ou voir les détails du rendez-vous comme je ne pouvais plus du tout accéder à mon compte. 2 courriel et message sur FB ont leur service clientèle pour enfin avoir un début de solution fastidieuse pour fermer mes disponibilités et changer de plateforme.Je vous déconseille fortement ! Logiciel mal pensé en plus de ça.
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Carepatron is an all-in-one Healthcare OS.
It’s the hub where solo practitioners or teams come together to plan, organize, and collaborate on work using online booking, health records, tasks, notes, chat, video, AI, and more.
Easily customized with just a few clicks, Carepatron lets practices of all types and sizes deliver services more effectively, boosting productivity and outcomes.See more
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