The initial impression of this care home is quite appealing, resembling a luxurious hotel with amenities like a cinema room and a cafe. It seems perfect for those seeking care for a loved one. However, this attractive facade doesn't tell the whole story. You will encounter a customer relations manager who paints an ideal picture for your family member, highlighting the expertise of staff in managing dementia. It feels like you’ve found the right place, but it’s essential to conduct thorough research. The significant fees, amounting to over £128,000 in around 18 months, mean little when faced with the company's strict policies. They do not offer any credit, even temporarily, regardless of circumstances. The staff will adhere strictly to the contract you signed, using it to deny any flexibility when needed. Before choosing this home, consider that there are other facilities that provide similar or even better care, even if they aren't as visually appealing. Be cautious about the assurances given regarding your loved one's care, as the company prioritizes profit and may leave you in a difficult situation when funds run low. Avoid the regret of having to explain to your loved ones why they are leaving a place they consider home. You will find it hard to forgive yourself.
Claim your business profile now and gain access to all features and respond to customer reviews.
Care UK - care provider offering quality health care including Residential care &GP medical practice
