Review Time
The initial impression of this care home is quite appealing, resembling a luxurious hotel with amenities like a cinema room and a cafe. It seems perfect for those seeking care for a loved one. However, this attractive facade doesn't tell the whole story. You will encounter a customer relations manager who paints an ideal picture for your family member, highlighting the expertise of staff in managing dementia. It feels like you’ve found the right place, but it’s essential to conduct thorough research. The significant fees, amounting to over £128,000 in around 18 months, mean little when faced with the company's strict policies. They do not offer any credit, even temporarily, regardless of circumstances. The staff will adhere strictly to the contract you signed, using it to deny any flexibility when needed. Before choosing this home, consider that there are other facilities that provide similar or even better care, even if they aren't as visually appealing. Be cautious about the assurances given regarding your loved one's care, as the company prioritizes profit and may leave you in a difficult situation when funds run low. Avoid the regret of having to explain to your loved ones why they are leaving a place they consider home. You will find it hard to forgive yourself.
Entering this facility feels like stepping into a luxurious hotel, complete with a cinema room and a self-serve café, creating high hopes for your loved one's care. However, this appealing exterior masks a troubling reality. The customer relations manager presents an idealized vision, supported by so-called dementia specialists, making you think you've found the perfect place. It's crucial to conduct thorough research, as the hefty fees over time mean little when it comes to the company's policies. They do not allow any credit, not even for a brief period, regardless of your circumstances. The signed contract is strictly enforced, and you may find yourself without options. Before choosing this facility, consider alternatives that may offer better care—even if they aren't as visually impressive. Remember that the well-being of your loved one should be the priority, not just the company's financial gain.
The staff at this care home are truly remarkable. From the start of my mother’s stay until her passing, they provided unwavering support, kindness, and genuine care, treating her as if she were their own family. If you are in the process of selecting a nursing home for a loved one, I highly recommend considering this place. The compassion shown not only to my mother but also to us, her family, was deeply appreciated.
The level of care provided to my mother-in-law is shockingly inadequate. Despite her dementia, the lack of empathy from the staff is alarming. I often see caregivers more focused on their phones than on providing care. They seem indifferent and unmotivated, which is a disgrace to the caregiving profession. It’s disheartening to witness such neglect in a place that should prioritize compassion and care.
During my father's stay at this care home, we witnessed a stark contrast between its luxurious appearance and the actual care provided. Daily visits revealed that he often lacked basic grooming and care. The staff frequently seemed unaware of his whereabouts, and he suffered multiple falls in just four months. It was distressing to see him left alone in an unsafe environment, which ultimately led to a serious injury.
After signing a contract with this company, we were required to pay a deposit, with the promise of a return within a specified timeframe following a resident's passing. However, it has been over two months without resolution. Additionally, they expect rent to be paid in advance, leading to concerns about their handling of residents' funds. Proceed with caution, as this company may not be trustworthy regarding financial matters.
This company prioritizes profits over care, showing little regard for staff or residents. The management is appalling, making abrupt changes to payment schedules that leave employees frustrated. It’s shocking to witness such poor treatment in a care environment. I strongly advise against choosing this company for care needs.
This company is falling short in providing adequate care for dementia patients, cutting staff and raising prices while claiming to have specialized wards. Families are often asked to relocate their loved ones due to unmet needs, which is disheartening after trusting the company to provide necessary care. I feel deeply disappointed and disturbed by their practices.
Over the past four months, I have received no information about my mother, despite holding power of attorney. The lack of updates about her well-being has been distressing. Communication has been challenging, and I encountered rudeness from staff when seeking answers. The environment feels restrictive, and I worry about her comfort and care. My attempts to address concerns have been ignored, leaving me feeling helpless.
Priors House embodies kindness and compassion. From the moment my mother arrived, the staff—across all roles—showed tremendous care for her and our family. The welcoming atmosphere, with constant availability of refreshments and a supportive community, made a significant difference during our time there. The variety of activities and peaceful spaces add to the home’s charm, making it a highly recommended choice.
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Care UK - care provider offering quality health care including Residential care &GP medical practice
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