This is one of the most disgraceful companies I have ever encountered in the UK motor trade.Car Firm took a deposit from a vulnerable individual for a van that was never delivered, never accepted, and later proven to be in defective and unroadworthy condition. Rather than doing the lawful and decent thing — refunding the money — they doubled down with lies, deception, and intimidation.They submitted a chargeback defence to the bank that was riddled with false claims: they pretended the customer had taken the vehicle (they hadn’t), accused them of fraud (they hadn’t), and even threatened to report them to Action Fraud — a blatant abuse of process and power.This wasn’t just poor service — this was deliberate, strategic misconduct, targeted at someone with limited resources and personal vulnerability.The case is now the subject of legal action and formal complaint to regulators. In my opinion, this company should be on the radar of Trading Standards and the Financial Conduct Authority, and should be avoided by anyone who expects even the most basic ethics from a business.Shame on Car Firm. No respect for the law, no respect for customers, and no integrity whatsoever.
Claim your business profile now and gain access to all features and respond to customer reviews.
Specialists in sourcing and selling used vehicles along with competitive finance products
