carfirm.co.uk

3.1
3.1 Based on 21 reviews

Specialists in sourcing and selling used vehicles along with competitive finance products...

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EW53
STAY AWAY - SIGNIFICANT FINANCIAL LOSS

STAY AWAY - SIGNIFICANT FINANCIAL LOSS. I trusted this service and ended up being taken advantage of. I paid over £8000.00 for a vehicle that arrived with two bald tires on the front. They provided a full MOT, which I can't comprehend how is legal. After driving the car, I noticed a humming noise that I initially thought was a wheel bearing issue, but it turns out the front and rear differentials are faulty, with a repair quote of £4900.00. The sales representative was decent to communicate with, but all issues get escalated to the directors who never respond. I've requested to speak with them directly, but I'm left dealing with the sales representative. I demanded a full refund within the 30-day period, which I am entitled to, but they refused. The only option left seems to be to spend more money to pursue legal action. Six months later, I had to sell the vehicle as the clutch began to fail, resulting in a total loss of over £7000.00 despite selling it.

1
Date of experience: Dec 26, 2025

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