On 20 January 2026, I paid a booking fee of R1,590. Only after making the payment was I informed about an additional R10,000 deposit requirement that was never disclosed upfront. Had this been clearly communicated from the beginning, I would not have proceeded with the booking.
As a result, I cancelled immediately and requested a refund of the R1,590. To date, I have not received my money back, nor have I been given any clear communication regarding the delay. This is unacceptable.
I expect full accountability and the immediate refund of my R1,590.
Today is 11 February 2026, and I am still waiting for my money with absolutely no communication regarding the delay.
It has now been weeks with no refund and no explanation. This is unacceptable and highly unprofessional. Customers deserve honesty before payment is made and prompt refunds when a booking does not proceed due to undisclosed terms.
I want my money back without any further delays.
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