I purchased a vehicle online through a company and after they promised to deliver it, they claimed they could not fulfill that promise. They agreed to refund my payment. However, I am still waiting for my money since November 13th, and no one seems to assist me. Contacting the support team is nearly impossible, yet this issue originated on your platform. Where is the assistance and protection for customers in situations like this? I have lost £2475 through your service. What steps will you take to resolve this?
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