The worst service experience EVER. Had an international parcel sent via DHL, who for some reason use this joke of a company as their Romanian partner. Are your employees working under forced pressure without pay? Otherwise, I have no idea how a company can be this rude and irresponsible. I went through it all: 1. Couriers never call 2. Mark delivery as failed without even trying to reach 3. Lie about updating your data 4. Support says they have English (literally: “For English press 9”), but then a Romanian-speaking agent picks up, says “No English,” and hangs upI thought maybe English was the issue, so I asked our Romanian manager from the office to help me, but all he got was a mad guy screaming at him for no reason and lying that my parcel was with the courier, even though it was in the warehouse… Pickup point is in the middle of nowhere in Bucharest area, with only one lady working there. Thank God this hell is over.Hope when they finally merged with Sameday things get better.
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CARGUS - Romanian Courier - Transport de marfa si curierat rapid