Everything went wrong!Check the ratings! 90% on 1 star! Where are your CEO and your committee board members?Boys, you took the wrong train in this business. You must be confused about what you think you do and what you actually do.Short—I expected a simple package. The sender sent it on the 4th of December ( clear address for receiver ). The package arrived in a warehouse on the 5th, as per the Cargus App.Since I got no message or email about my package,I called Bucharest Ilfov's customer number. After only 16 minutes on hold (it was 9 a.m.), the operator asked if I requested that my package be picked up from the warehouse. I said no. You have my delivery home address. " OK, she says. I will inform my colleagues to deliver it at the address that was written from the beginning.Today, I called again. At 1 p.m., I guessed the customer rep from Bucharest Ilfov was already off duty, as the line went off immediately every time I tried calling.My luck came a bit later. I called another customer number and after waiting for the first time for 28 minutes and the second time for only 12 minutes , I got ahold of the Operator. Listen here: " We did not send your package as your address is in one area where we have several incidents, so we do not deliver anymore ( DPD, DHL, FUN Courier, GLS all delivers, no worries at all since always ..... )So I say, if this is the case, can I come personally on Monday to pick it up? " Unfortunately, no, the sender has to change the address !" she said.So, I pay for the goods to be shipped to me, but Cargus because I don't know what past and present issues they had with the area I am living for the past 30 years (touristic area, near Brasov on DN1, Canyon 7 steps, etc.) I cannot pick up even if I come in person!People, DO NOT USE CARGUS , they are on the wrong business !I tokk a photo from your rating page you have on Trustpilot and send it over to the company that shiped my goods. Guess what I recommended ? It's a brainer this one .....
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CARGUS - Romanian Courier - Transport de marfa si curierat rapid