I've had to contact costumer service 3 times because I had a package blocked in a warehouse. It didn't have my phone number attached to it, so I had to make 2 requests to add my phone number and deliver it, they ignored that, so I made a third request to let me go take it. They ignored that as well and 3 days later they send it back to germany from where it came. I let 1-2 days pass between requests to give them a chance to do something. All in all it took about 2-3 weeks and 3 requests only for the 4th time calling them to tell me that it was already sent back.
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CARGUS - Romanian Courier - Transport de marfa si curierat rapid